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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

August Academic Board

IRM will commence processing all approved course proposal/review documents from the 31 August Academic Board once they have been received.

Course Coordinators Manual

Updating of the 2017 Course Coordinators Manual has commenced and will be finalised by COB, Wednesday, 7 September.

Course Progression

Work is well underway on the next phase with scribing for all outstanding postgraduate courses from Academic Year 2013 onwards.

We are also continuing with Course Progression for general maintenance and checking. We continue to respond to queries as required but a reminder that any course or unit specific queries, for example, enrolment or grades, should be directed to relevant areas.

For any queries please email course.progression@acu.edu.au.

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

When updating web information, please ensure the information complies with the Student Administration Style Guide located in the All Student Admin section of Knowledge Manager.

Student Notices and Alerts
Changes to Student Notices or Alerts should also be submitted via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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