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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

For further information visit the Vision Australia Accessibility Toolkit page.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

ACU Student Portal

The new student portal went live on Thursday, 1 December. The developers are currently working through the outstanding technical issues with the portal. The IRM team is still waiting to be given administration access to the website. Please email IRM any urgent webpage updates for the Student Portal and we will forward the request on for action.

Academic Board and Faculty Board

The majority of the November Academic Board approvals are actioned with the exception of a couple of outstanding queries sitting with the faculties.

We are currently working through amendments from the last of the Faculty Board meetings for the year and expect to have the tasks finalised in the next week.

Course Progression

Work on the training and for Phase 5 of Course Progression has slowed due to staffing resources and the availability of Course Coordinators for testing this time of year.

We continue to work through ad hoc Course Progression queries pertaining to general maintenance and checking. A reminder that any course or unit specific queries, for example, enrolment or grades, should be directed to relevant areas.

Please direct any queries to course.progression@acu.edu.au

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

When updating web information, ensure the information complies with the Student Administration Style Guide located in the All Student Admin section of Knowledge Manager.

Student Notices and Alerts
Submit changes to Student Notices or Alerts via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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