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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

Accessibility tip of the week!

Did you know you can find more information at the Vision  Australia Accessibility Toolkit page?

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

Faculty Board

Updates to Unit changes from Faculty Board Minor change approvals are currently being actioned.

August Academic Board

All August Academic Board updates have been actioned where possible (we are still awaiting some updates to master files from the faculties).

Banner XE testing

IRM staff finalised the test plans that have been provided by Systems on Tuesday, 4 October.

2017 Units and Costs

The Units and Costs information for 2017 was finalised on Friday, 30 September as per government reporting requirements.  A link to this data is available on the Course and unit costs webpage.

Course Progression

Phase 5 of the project has commenced, with the team scribing all outstanding courses (including outstanding undergraduate, and the balance of postgraduate courses).

Testing will also begin shortly. We have sent Course Coordinator and Faculty staff an Availability Survey to help streamline and tailor testing and training to their needs.

We will continue to work through any ad hoc Course Progression queries to do with general maintenance and checking. A reminder that any course or unit specific queries, for example, enrolment or grades, should be directed to relevant areas.

Please continue to direct any queries to course.progression@acu.edu.au

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

When updating web information, please ensure the information complies with the Student Administration Style Guide located in the All Student Admin section of Knowledge Manager.

Student Notices and Alerts
Changes to Student Notices or Alerts should also be submitted via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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