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BannerXE Upgrade Information

Following the recent User Acceptance Testing from functional areas, Banner and Student Connect will be upgraded to the latest Banner XE database version to ensure we are compliant to implement XE modules in early 2017. Therefore, Banner and Student Connect will be unavailable from 6pm (AEDT – NSW/ACT/VIC) on Thursday 10 November. Access to the upgraded system will be restored on the morning of Tuesday 15 November 2016. If the system becomes available earlier, you will all be advised.

You should prepare for two business days without Banner/Student Connect access, i.e. Friday 11 November and Monday 14 November.

There will be no change in the look and feel of the systems at this release.

The Student Portal release in early December will have single sign on capabilities (i.e. users will only have to log in once) and this will allow us to implement staff and student facing XE modules with the first module being as early as December 2016. You will receive more information about this in November.

If you experience any difficulties with using the new BANNER XE version on November 15th please contact the Service Desk at service.desk@acu.edu.au or extension 7272.

2017 CRN/Unit Data

Thank you for finalising all CRN changes in the 2017 units spreadsheets. The previous tabs 2017 Units and Add Units are now locked down. Operations staff completed all requests on Friday, 1 July for the following faculties:

  • Education and Arts
  • Law and Business
  • Theology and Philosophy
  • Research
  • Health Sciences
  • International Education

CRN Changes after 4th July tab has also been locked down. This is to facilitate initial reporting to the Department of Education and Training. Any further changes to 2017 CRN data from 1 October onwards should now be added to CRN Changes after 1st October tab and an email sent to systems@acu.edu.au to advise Operations staff accordingly.

As in previous years, there will still be the opportunity to add, review and amend unit offerings for 2017, provided the change request can be actioned within the requirements of HEIMS legislation. Any addition or variation to 2017 data will also require the Deputy Dean approval. Generally, we are able to add or make minor amendments to unit data offering data, prior to the start of the designated term.

PLEASE NOTE: Operations staff will not be deleting any 2017 CRNs after Friday, 30 September 2016. The drop-down box for ‘Delete’ in the Unit Status column has been removed from the 2017 spreadsheets under ‘CRN Changes after 1 October’ tab.  If you no longer require an existing unit in a 2017 term then we will change the quota to zero.

Supplementary Assessment Report

The following Supplementary Assessment Guideline was endorsed by the Learning & Teaching Centre and Executive Approval was then granted for the amendments to take immediate effect:
"A student will be offered only one supplementary assessment in one unit per semester (or study period)".

The current SZRSUPA2 report has been modified to this effect. The new SZRSUPA2 report has also been modified as follows:

  • AOU, E-mail and Faculty columns have been added to the SZRSUPA2 csv output
  • Faculty has also been added as a new parameter in SZRSUPA2 so that staff can run the report for a particular faculty, e.g. EA or TP etc.

As this change takes effect immediately, Systems need to run the Supplementary Assessment with above major change at the start for the 201665 (Professional Term 6) on the morning of Wednesday, 19 October.  The change appears under Section 1 (e) of the Supplementary Assessment Guidelines.

Student Systems run the SZRSUPA2 report daily and convert all ineligible NF grades to Fail (NN). School and Faculty staff are directed to run the report after mid-day everyday so that the accurate listing of only the eligible students are appearing on the report.

Government Reporting

SA-HELP (SA) 2016.1.2 was submitted on Monday, 7 November

Student Systems Training

Training throughout November
The scheduled Student Systems webinars will change slightly in November as our new Training Officer becomes better acquainted with the systems managed by our team.

Please visit Banner and Student Systems Training for session details and the Student Systems Training Calendar for dates and times. If you would like to attend a session that is run on an on demand basis please register your interest via the online booking tool within Staff Connect.

All module content/training guides will be made available to attendees after each session via the Student Systems Training SharePoint site.

Book in through Staff Connect and contact us at systems@acu.edu.au for further information.

Training Enquires
For registration enquiries, or to receive more information about training sessions please email the Student Systems Training Officer via systems@acu.edu.au

Student Systems Training SharePoint Site:
The training tools housed on SharePoint have been relocated into specific libraries based on the systems managed by our team. This change will allow users to easily navigate through the Training Guides, Quick Reference Guides and Online Demonstrations available on the site. Your current access to the training tools should not be affected, however if you do encounter a problem please advise the Training Officer via email at systems@acu.edu.au.

General Enquiries

Our preferred method of communication is via email. Please send enquiries to systems@acu.edu.au as we are not always able to take phone calls. The Systems inbox is monitored by multiple team members.

Weekly Operations Team Meeting

Systems Operations has weekly team meeting from 2:30 to 3:30 pm every Friday afternoon. Please leave a message during this time and we will get back to you as soon as we can.


Due to IT restrictions, please ensure when installing SAMBA on your network drive, that it is only mapped to the following drives A, B, E, F, G, I, J, M, O and V.

Additional Information

Turnaround times for Work Requests

Ad Hoc Reports 5 working days
Unit and CRN creation or amendment 2 working days
Setting up new user accounts 5 working days
Modifications to Banner / Student Connect / Reports 10 working days to estimate the job and then a more formal estimate given

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