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Migration of SARS and ZyLAB Applications

Infrastructure will be working with Operations and the Vendors of both SARS and ZyLAB systems to migrate the applications to new servers from Friday, 31 July. The migration will commence from Friday evening and we anticipate that the configuration and testing required will occur on Saturday. Both Systems will be operational from Monday, 3 August. New urls will be required to access ZyLAB and you will also be required to update your network drive for electronic scanning.

Supplementary Assessment

Student Systems are checking the eligibility of students who have been given a Supplementary Assessment grade (NF) every morning. After assessing the students’ eligibility, we then convert all ineligible students to Fail (NN). If you are running the SZRSUPA report to obtain a list of eligible students, we ask that you run it after 12:00 pm to ensure accuracy.

Government Reporting

  • Course of Study (CO) 2016.1.1 was submitted on Wednesday, 29 July
  • Campus (CM) 2016.1.1 was submitted on Wednesday, 29 July

Change to Student Email Accounts

The changes to update to student email accounts have now been completed. The purpose of this update was to provide all current students with a new email alias that will be used as students public email address.

The new email address will reflect the student’s full-name.
For example: john.doe3@myacu.edu.au

The previous email alias format will still remain active and emails will continue to be received if sent to the current address.

Students should now see a change to their Office 365 account to show the new alias as their email address. If there are any problems with email addresses they should contact the Student Centre in the first instance.

Please note that this change DOES NOT have any impact on the way students log on to university services or log in to email. Student User ID’s will still be: student_number@myacu.edu.au, e.g. S00012345@myacu.edu.au.

2016 Unit Request Data

Thank you for submitting the 2016 crn spreadsheets on Friday, 29 May. Operations staff are working through the spreadsheets and aim to have them completed by Tuesday, 30 June. Any additions should be added to the spreadsheets on SharePoint and an email sent to systems@acu.edu.au to advise Operations staff accordingly.

Report Request Form

For staff requiring specialised reports not available in Banner or Student Connect (Faculty Services) an online report request form has been placed on the website, located at Staff > Forms & Templates > Student Administration:

The requestor will also receive an automated email confirming the details they submitted.

Student Systems Training

Webinars will be running as usual throughout August. Please visit Banner and Student Systems Training for session details and the Student Systems Training Calendar for dates and times. All module content/training guides will be made available to attendees after each session via the Student Systems Training SharePoint site.

Book in through Staff Connect and contact us at systems@acu.edu.au for further information.


Our preferred method of communication is via email. Please send enquiries to systems@acu.edu.au as we are not always able to take phone calls. The Systems inbox is monitored by multiple team members.

Weekly Systems Operations Team Meeting

Systems Operations has weekly team meeting from 2:30 to 3:30 pm every Friday afternoon.
Please leave a message during this time and we will get back to you as soon as we can.

Turnaround times for Work Requests

  • Ad Hoc Reports – 5 working days;
  • Unit and CRN creation or amendment – 2 working days;
  • Setting up new user accounts – 5 working days;
  • Modifications to Banner / Student Connect / Reports – 10 working days to estimate the job and then a more formal estimate given.

Additional Information

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