Employee Assistance Program
ACU is committed to the emotional and physical wellbeing of its staff. The University provides ACU staff* with free access to the Employee Assistance Program (EAP), which is a confidential professional counselling service.
The EAP can provide counselling sessions (in person or over the phone) to staff members and their immediate family who are facing personal and/or work-related issues. The service is free, voluntary and confidential. ACU provides three one-hour counselling sessions per calendar year. As the EAP is designed to be a short-term intervention for immediate concerns, if you require further assistance, your counsellor may refer you to an external agency, or arrange for you to continue your sessions in a private capacity.
ACU’s current EAP provider is AccessEAP, which provides:
* a 24/7 service
* a rapid response time
* emergency telephone counselling
* a free-call communications network
You can contact the EAP on 1800 818 728. All EAP counsellors are independent of the University, and focused on supporting you to address any issues impacting your wellbeing. You can also choose to contact EAP when you need guidance on professional or personal goals or effective communication skills. View the EAP brochure for more information.
ACU staff can access a range of resources, including relaxation and mindfulness meditations, in the Client Area of the AccessEAP website by taking a few seconds to create an employee login using your ACU email address. There are also R U OK? resources available to help you ask someone R U OK? and offer support if you see that a colleague may be having a hard time.
*Excluding casual staff.
The EAP also provides a support service to managers, team leaders and supervisors who are dealing with complex and emotional people management issues. This service is called Manager Support.