Employee Assistance Program
ACU is committed to the emotional and physical wellbeing of its staff, and provides the Employee Assistance Program (EAP) as a confidential counselling service that is available to ACU staff (excluding casual staff).
The EAP can provide counselling sessions (in person or over the phone) to staff members and their immediate family who are facing personal and work-related issues. The service is free, voluntary and confidential.
ACU’s current EAP provider is ACCESS programs, which provides:
- a 24/7 service
- a rapid response time
- emergency telephone counselling
- a free-call communications network
You can contact the EAP on 1800 818 728 or 1300 667 700.
The EAP also provides a support service to managers, team leaders and supervisors who are dealing with complex and emotional people management issues. This service is called 'Manager Support'.
ACU provides three one-hour counselling sessions per calendar year. As the EAP is designed to be a short-term intervention for immediate concerns, if you require further assistance, your counsellor may refer you to an external agency, or arrange for you to continue your sessions in a private capacity.