Refund policy

The following policies apply to international students commencing their studies at ACU up to and including the end of the first semester in their principal (highest level) course.

The policy is divided into two sections:

1. Diploma, Degree, Tertiary Preparation Program (Health Sciences) and Study Abroad programs

Total refunds

A total refund will be made in the following circumstances:
If an offer of a place is withdrawn by the University all tuition fees are fully refundable. If the offer was made on the basis of incorrect or incomplete information being supplied by the applicant/student the University reserves the right to retain 10 per cent of one full semester fees.

ACU is unable to provide or ceases to provide the course for which the student has applied or is enrolled.
A student who fails to meet degree/ diploma progression rules and who is thus not permitted to enrol will be eligible for a refund of those fees paid in advance.

Partial refunds

If a student, after accepting an offer of a place, informs the University of an intention to withdraw or transfer to a lower level course, the University will provide a refund but will retain a percentage of the semester fee. This fee is determined by the amount of notice given, as follows:

  • four weeks or more notice before the commencement of the course will invoke a cancellation fee of 10 per cent of one full semester/research term fees
  • less than four weeks notice before course commencement will invoke a cancellation fee of 25 per cent of one full semester/research term fees
  • notice within the first four weeks of commencement of the course will invoke a cancellation fee of 50 per cent of one full semester/research term fees

NOTE: Total or partial refunds may also be given in exceptional circumstances, which prevent a student taking a place after accepting an offer, as follows:

  • inability to obtain a student visa
  • illness or disability
  • death of the student or a close family member
  • political, civil and natural events, which prevent full payment of fees.

Documentary evidence must be provided.

No refunds

  • A student who withdraws from a course, for whatever reason, after the fourth teaching week of the course will not be eligible for a refund.
  • Where the deposit fee payment has been identified as a non-refundable deposit fee payment.
  • Students who are granted permanent resident status after the census date are required to pay international student fees for the remainder of the semester in which they are currently enrolled.

Refund process

Any student who wishes to obtain a refund on the above or any other grounds should complete the Application for Refund for commencing international students (pdf). If the student is not satisfied with the decision relating to the refund, an appeal should be made in writing to the Executive Director, International. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

Refunds will be made in Australian dollars and the University reserves the right to make refunds payable in the country of origin. Refund payments will be refunded to the originating payment source. Agency fees, if applicable, will not be refunded. In the case of an approved transfer to another educational institution any balance of fees will be sent to that institution upon request.

2. English language programs

Tuition fees will be refunded, less a cancellation fee, if a student withdraws from a program before the program starting date.

  • If the enrolment is cancelled more than four weeks before the program starting date, tuition fees will be refunded, less a cancellation fee of 10 per cent of one ELICOS term’s fees.
  • If the enrolment is cancelled less than four weeks before the program starting date, tuition fees will be refunded, less a cancellation fee of 25 per cent of one ELICOS term’s fees.
  • Refunds are not made after the commencement of the program.

Total or partial refunds may also be given in exceptional circumstances which prevent a student taking up a place. These circumstances include: inability to obtain a student visa, illness or disability, death of the student or a close family member, political, civil and natural events which prevent full payment of fees. Documentary evidence must be provided.

Refund process

Refund payments will be refunded to the originating payment source.

Applications for refunds must be submitted on the Application for Refund For commencing international students.

Where a student is eligible for a refund because the student has withdrawn from a program, the refund will be made within four weeks of the University receiving a written request for a refund.

If the University is unable to provide a program for which a student has an offer of a place, all fees are fully refundable. Refunds will be made within two weeks of the cancellation of the program. Alternatively, the student may accept an offer of a place in a substitute program.

This agreement does not remove the student's right to take further action under Australia's consumer protection laws. The University's dispute resolution processes do not circumscribe the student's right to pursue other legal remedies.

Application for Refund for commencing international students (pdf)