People Management

Course: People Management

Course objectives
To develop skills that enable managers to provide valuable support and effective, timely people management skills to their team members, other staff and customers.

Target audience
Supervisors and managers.

Course duration
2 days.

Outcomes for course participants
On completion of the training participants will be able to:
* Understand the role and importance of people management
* Recognise the elements of different personalities
* Provide effective positive and negative feedback to employees as appropriate
* Properly deal with unsatisfactory performance and recognise excellent performance
* Commit themselves to the role and responsibilities of effective people management

Course content overview
* What is people management? (Ongoing instruction, support and feedback - by manager and other staff)
* The role, importance and techniques of effective communication
* Elements of constructive feedback: specific, timely, behaviour-based, impact on work and others
* Recognising good performance
* Managing unsatisfactory performance
* Key attributes of people managers: using emotional rapport, support and advice, etc
* Self-appraisal and action plan

Instruction techniques
Lectures, workshops, video.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.