New Managers Course

Course: New Managers Course

Course objectives
To give inexperienced managers the conceptual framework and knowledge to be able to effectively set performance plans, coach and appropriately delegate to their staff, give constructive feedback and build an effective team.

Target audience
Supervisors and first level managers without previous leadership/management training.

Course duration
2 days (preferably spaced 1 week apart).

Outcomes for course participants
On completion of the training participants will be able to:
* Evaluate their own leadership/management practices
* Understand the key requirements of them as a front-line manager
* Set clear, timely, challenging, achievable performance expectations for staff
* Effectively coach, support and give constructive feedback to the staff in their team
* Recognise good work performance and deal appropriately with poor work performance
* Delegate appropriately, according to the skills, commitment and developmental needs of staff
* Act as a positive role model in terms of values, skills and behaviours and build effective teams

Course content overview
* Your role as a front-line manager
* What is leadership? What is management?
* Effective roles models in leadership and management
* Being a positive role model and building effective teams
* Your leadership/management practices: appraisal by self and others
* Establishing appropriate performance expectations for staff
* Coaching and giving constructive feedback to staff
* Dealing with poor/unacceptable performance
* Recognising good performance
* Delegating effectively
* Action plan

Instruction techniques
Lectures, workshops.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.