Introduction to Leadership

Course: Introduction to Leadership

Course objectives
To give participants the skills to clearly understand their role and responsibilities as a front-line manager, be aware of their strengths and weaknesses as a leader, and be able to implement a leadership action plan.

Target audience
Supervisors and first-level managers without previous leadership-management training.

Course duration
3 days.

Outcomes for course participants
On completion of the training participants will be able to:
* Evaluate their own leadership/management practices
* Understand the key requirements of a front-line manager
* Set clear, timely, challenging, achievable performance expectations for staff
* Effectively coach, support and give constructive feedback to the staff in their team
* Recognise good work performance and deal appropriately with poor work performance
* Delegate appropriately, according to the skills, commitment and developmental needs of staff
* Act as a positive role model in terms of values, skills and behaviours and build effective teams

Course content overview
* Your role as a front-line manager
* What is leadership? What is management?
* Effective role models in leadership and management
* Being a positive role model and building effective teams
* Your leadership/management practices: appraisal by self and others
* Establishing appropriate performance expectations for staff
* Coaching and giving constructive feedback to staff
* Dealing with poor/unacceptable performance
* Recognising good performance
* Delegating effectively
* Action plan

Instruction techniques
Lectures, workshops, video.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.