Counselling

Course: Counselling

Course objectives
To give managers and supervisors a clear understanding of the role of workplace counselling and enable them to effectively begin counselling staff and referring them for further counselling when necessary.

Target audience
Supervisors and first-level managers without previous Counselling training.

Course duration
2 days.

Outcomes for course participants
On completion of the training participants will be able to:
* Understand the role and importance of counselling in the workplace
* Recognise the elements of effective counselling through improved performance
* Provide accurate, positive and negative feedback to employees as appropriate
* Understand the key requirements of their role as counsellor in a management setting
* Effectively refer staff for professional counselling when required

Course content overview
* Understanding the role of counselling in management
* Elements of constructive counselling: active listening, questioning, explaining
* Non verbal communication
* Assertiveness in counselling
* Concept management, negotiation and resolution
* Intercultural setting and counselling

Instruction techniques
Lectures, workshops, video.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.