Negotiation Skills

Course: Negotiation Skills

Course objectives
To enable participants to deal effectively with obstacles and opposition tactics and bring negotiations to a successful conclusion, based on ethical practices, assertive communication and an underlying win-win philosophy.

Target audience
Middle and Upper management.

Course duration
2 days.

Outcomes for course participants
On completion of the training participants will be able to:
* Identify their own typical style and strengths/weaknesses when negotiating
* Practice the listening and assertive communication skills needed for effective negotiation
* Employ ethical, cooperative negotiating relationships
* Deal effectively with obstacles and opposition tactics
* Appropriately, plan, propose, bargain and reach agreement in negotiation situations

Course content overview
* What is principled negotiation?
* Aggressive, submissive and assertive negotiating styles
* Your negotiating style
* Communication and assertiveness skills in negotiation:
  - Active listening
  - Body language
  - Questioning
  - Levelling, verifying and summarising
  - "I" statement
* The four phases of negotiation:
  - Planning
  - Proposing
  - Bargaining
  - Agreeing
* Dealing with obstacles and opposition tactics
* Negotiation skills practice
* Action plan

Instruction techniques
Lectures, workshops, videos.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.