Mediation Skills

Course: Mediation Skills

Course objectives
To enable participants to deal effectively with obstacles and opposition tactics and bring mediations to a successful conclusion, based on ethical practices, assertive communication and an underlying win-win philosophy.

Target audience
All those for whom mediation is an integral part of their job.

Course duration
2 days.

Outcomes for course participants
On completion of the training participants will be able to:
* Identify their own typical style when mediating
* Develop an understanding of the theory of the mediation process
* Practise the listening and assertive communication skills needed for effective mediation
* Employ ethical, cooperative mediation relationships
* Work towards a win-win outcome through mediation
* Deal effectively with obstacles and opposition tactics
* Appropriately plan, propose, bargain and reach agreement in mediation situations

Course content overview
* What is mediation?
* Understanding your own mediation style
* Aggressive, submissive, and assertive mediation style
* Communication skills for mediation:
  - Active listening
  - Summarising
  - Facilitation skills
  - Body language
  - Questioning
  - Negotiating
* Dealing with obstacles and opposition tactics
* Mediation skills practice
* Action plan

Instruction techniques
Lectures, workshops, videos.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.