Listening

Course: Listening

Course objectives
To empower participants to be more effective in communicating with other people inside and outside the workplace by improving their listening skills.

Target audience
All levels.

Course duration
1 day.

Outcomes for course participants
On completion of the training participants will be able to:
* Identify their own strengths and weaknesses in listening
* Minimise listening 'roadblocks'
* Demonstrate enhanced skills in active listening and two-way communication
* Apply effective listening skills in a variety of situations
* Enhance listening styles, including adopting appropriate body language
* Listen through non-verbal communication
* Listen through tone of voice

Course content overview
* Listening in today's world
* Challenges and necessities
* Types of listening
* Cultural cues in listening
* Listening roadblocks
* Active listening skills
* Non-verbal communication
* Body language as a listening cue
* Practice in listening skills

Instruction techniques
Workshops, syndicate, video recorder, overhead projector.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.