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Face to Face Skills
Course: Face to Face Skills
Course objectives
To better provide service to internal and external customers through better management of people in a face-to-face situation.
Target audience
Appropriate for all employees (modified for managers).
Course duration
1 day.
Outcomes for course participants
On completion of the training participants will have developed the skills related to dealing with people face-to-face and will be confident in the knowledge that their personal style is conducive to dealing with others on a face to face level.
Course content overview
* Face-to-face communication
* Dealing with difficult people
* Developing the skills of empathy
* Assertiveness training
* Cultural diversity
* Role plays
Instruction techniques
Video equipment, assertiveness video, overheads, syndicate rooms.
Course presenters
Various.
Course fees
Price on application.
More information
Call Michelle on 02 9739 2325 for more information or to book a course.
