Dealing With Diversity

Course: Dealing with Diversity

Course objectives
To enable participants to better understand, and deal more effectively with, customers from minority groups.

Target audience
All levels.

Course duration
1 day.

Outcomes for course participants
On completion of the training participants will be able to:
* Identify and understand the various cultural issues in Australia
* Enhance their understanding of the Charter of Diversity
* Develop the notions of equal opportunity
* Practice inclusive behaviours
* Enhance their style of relating to a wide variety of people
* Develop an action plan which deals with diverse groups

Course content overview
* Cultural roadblocks
* Daily News - understanding media perceptions
* Learning key terms in diverse populations
* Acting inclusively
* Developing strategies for conversations and dialogue with minority groups
* Listening to the voices: video
* Action plan

Instruction techniques
Workshops, syndicate, video recorder, overhead projector.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.