Customer Service

ACUcom Customer Service courses include:

Complaints Handling
Develops skills for effectively managing complaints, both inside and outside the workplace.
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Conflict Resolution
Improves skills for resolving conflict in the workplace or elsewhere, in an assertive, empathetic and problem-solving manner.
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Dealing with Diversity
Enables participants to better understand, and deal more effectively with, customers from minority groups.
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Face to Face Skills
Improves service to internal and external customers through better management of people in a face-to-face situations.
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Listening
Empowers participants to be more effective in communicating with other people inside and outside the workplace by improving their listening skills.
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Mediation Skills
Develops skills to bring mediations to a successful conclusion, based on ethical bargaining practices, assertive communication and an underlying win-win philosophy.
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Negotiation Skills
Develops skills to deal effectively with obstacles and opposition tactics and bring negotiations to a successful conclusion, based on ethical practices, assertive communication and an underlying win-win philosophy
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Telephone Skills
Improves telephone answering, call management, voice clarity, and customer service via the telephone.
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More information
Call Michelle on 02 9739 2325 for more information or to book a course.