Interpersonal Communication

Course: Interpersonal Communication

Course objectives
To enable participants to be more effective in communicating with other people, inside and outside the workplace, by developing a range of interpersonal communication skills.

Target audience
Appropriate for all employees (modified workshop for managers/supervisors).

Course duration
1 day.

Outcomes for course participants
On completion of the training participants will be able to:
* Identify their own strengths and weaknesses in communication
* Minimise oral communication 'roadblocks' they may have previously experienced
* Demonstrate enhanced skills in active listening and two-way communication
* Apply effective communication skills in negotiation and conflict situations
* Improve their reading speed and comprehension and employ various reading styles
* Write effectively with writing style and content matching the needs of the target audience

Course content overview
* Communication in today's world: challenges and necessities
* Types of communication and their relevance to different situations
* Communication self-appraisal questionnaire
* Experiential exercises in oral communication
* Active listening and oral communication skills
* Communication in negotiation and conflict situations
* Non-verbal communication
* Writing effectively
* Reading skills
* Skills practice: writing and reading
* Action plan

Instruction techniques
Workshops, reading exercises, review of writing samples, one-way and two-way communication exercises.

Course presenters
Various.

Course fees
Price on application.

More information
Call Michelle on 02 9739 2325 for more information or to book a course.