Quality Management

The University’s approach to managing and improving quality is characterised by the Quality Management Cycle. This cycle includes four broad phases of planning, implementation, review and improvement that are undertaken at various levels within and across the University on a cyclical and ongoing basis. The Quality Management Cycle is a simple and effective model for achieving continuous improvement through the normal cycle of standard business activities.

Typically, organisational goals, targets and standards are established during the planning phase. The implementation phase occurs where organisational resources are deployed to deliver against the established goals. The review phase occurs when the success of the implementation phase (in delivering against the organisational goals) is examined and tested. The improvement phase is associated with the period where opportunities to improve are identified and fed back into subsequent planning and implementation phases.

The cyclical nature of these activities is the driver of continuous improvement. That is, the Quality Management Cycle is an iterative process in which incremental and sustainable improvement is achieved through an ongoing cycle of planning, implementation, review and improvement.

• Quality Management Policy (December 2006) (staff & students only)

Australian Universities Quality Agency (AUQA)

The Australian Universities Quality Agency (AUQA) is a national agency that promotes, audits, and reports on quality assurance in Australian higher education.

AUQA Audits of ACU National

ACU National was audited by AUQA in 2002 and in 2008 (click for further details).