Health Sciences

Practice information


Services

  • General medicine
  • Drug and alcohol related issues
  • Immunisation
  • Men's health
  • Mental health
  • Referrals
    • Sexual health
    • Skin checks
    • Travel medicine
    • Wellness support
    • Women's health
    • Child Health
    • Clinical Placement Vaccinations

    What to bring

    All students must bring their current ACU student card and their valid medical insurance details.

    If you are a domestic student, you must bring your student card and your Medicare card.

    If you are an international student or dependant, you must bring your current medical insurance card such as OSHC Allianz, NIB, BUPA or Medibank Private.

    If you have OSHC insurance with any company other than Allianz, you will have to pay for your consultation and then claim a rebate from your insurance fund, if applicable.


    Getting the results of a test or procedure

    Your doctor will advise when they expect results to arrive at the practice. Please make an appointment to discuss results with the GP. Any urgent results will be notified by the doctor or a team member under the GP’s direction. Routine results will not be given by phone.


    Reminders

    Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to you care. our GP will seek your permission to be included on the reminder system or state/territory reminder systems or registers. If you do not wish to receive reminders, please advise your GP or let reception staff know.


    Policy information

    Our policy states:

    This practice is committed to maintaining the confidentiality of your personal health information.Your medical record is a confidential document. It is the policy of the practice to maintain the security of you personal health information at all times and to ensure that this information is only available to authorised staff members. We abide by the 10 National Privacy Principles. If you would like a copy of our privacy policy, please ask at reception (P: 07 3623 7740).

    If you have any concerns we would like to hear about it. We welcome constructive criticism at this practice. If at any time you are unhappy with the service provided please speak to the Practice Manager or complete a complaints form which can be obtained from Reception.

    If you feel you need to take matters further and wish to discuss your complaint to an external party you can contact Queensland Health quality and Complaints Commission on 07 3120 5999 or GPO box 3089, Brisbane, Qld 4001.

    This practice has a strict no smoking policy.